Managed IT
Managed IT support
One team looking after every part of your technology, for a fixed monthly cost.
1–50
Users per client we specialise in
Same day
Response on business-affecting faults
One team
Support, security and hardware combined
Overview
We are a managed service provider built around small and medium organisations — typically between one and fifty users. That size of business rarely needs a full-time IT department, but it absolutely needs someone who knows the whole picture: the laptops, the email, the server, the firewall, the backups and the people using them.
Managed IT support means we think about your IT so you don't have to. We monitor your systems, apply updates, answer your team's questions, keep your security layered and plan ahead so problems are handled before they cost you a working day.
What's included
How we deliver managed it support
Unlimited helpdesk support
Your team can call, email or message us. Most issues are resolved remotely within minutes; when hands-on work is needed, we come to site.
Proactive monitoring and maintenance
Our remote monitoring software watches disk space, memory, processor load and hardware health, so failing equipment is replaced before it fails.
Microsoft 365 management
Licensing, mailboxes, Business Premium setup, Intune device policies and SharePoint structure, all kept tidy as people join and leave.
Layered security as standard
Firewalls, endpoint protection, patching and staff awareness training, with the option to step up to EDR and MDR.
Equipment supply
We source, build, configure and deliver laptops, desktops, servers and network kit so a new starter is productive on day one.
Clear reporting and reviews
Regular reporting on tickets, device health and risks, with sensible recommendations rather than sales pressure.
How it works
What happens when you get in touch
Free IT review
We look over what you have, how it is set up and where the weak points are — no obligation and no jargon.
Onboarding
Documentation, monitoring agents, security baselines and admin access put in place over the first fortnight.
Day-to-day support
Your team contacts us directly. We fix, patch, monitor and handle starters and leavers as they happen.
Review and plan
Regular reporting on tickets, device health and risk, with a rolling plan for what to improve next.
Who it suits
This is usually the right fit for
- Businesses with 1–50 users and no internal IT team
- Organisations with an office, hybrid workers or both
- Companies who want a single supplier for support, security and hardware
Common questions
Questions we are asked about this
How is managed support priced?
A fixed monthly amount per user, so the cost is predictable and there is no incentive for us to leave problems unsolved.
Do you come to site?
Yes. Most work is done remotely because it is faster, but we visit for anything hands-on across Birmingham, Worcestershire and the West Midlands.
We already have some IT in place. Can you take it over?
Almost always. We document what exists, tidy up what needs it and only recommend replacement where it genuinely pays for itself.
Interested in managed it support?
Tell us what's frustrating you and we'll tell you honestly what we'd do about it. No jargon, no pressure, no lengthy sales process.